1. Introduction
ViiRA.ai is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.
This Privacy Policy explains how we handle data when you use our platform, including our AI-powered services, website, APIs, and enterprise solutions.
By using ViiRA.ai, you agree to the terms outlined in this policy.
2. Information We Collect
We collect information to provide, improve, and secure our services.
a. Information You Provide
Name, email address, phone number
Company name and business details
Account credentials
Payment and billing information
Communication data (support requests, emails)
b. Automatically Collected Information
IP address and device information
Browser type and operating system
Usage data (pages visited, actions taken)
Log data and diagnostic information
c. Enterprise & API Data
When using ViiRA.ai platform:
Infrastructure metadata
System logs and monitoring data
API request/response data
Automation workflow configurations
Important: We do not intentionally access or process sensitive business data unless required for service functionality.
3. How We Use Your Information
We use collected data to:
Deliver and operate AI-driven IT automation services
Train and optimize autonomous agents (in controlled environments)
Monitor system performance and security
Improve product features and user experience
Provide customer support
Process payments and manage subscriptions
Communicate updates, alerts, and service notices
4. AI & Data Processing Transparency
ViiRA.ai leverages Large Language Models (LLMs) and automation systems.
Data processed by AI systems is used strictly for:
Task execution
Workflow automation
System intelligence improvement
We do not use customer data to train shared/public AI models without explicit consent.
Enterprise customers may request:
Data isolation
Private model environments
Custom compliance configurations
5. Data Sharing & Disclosure
We do not sell your data.
We may share information only with:
Trusted service providers (cloud hosting, analytics, payments)
Legal authorities when required by law
Internal teams for service delivery
All partners are bound by strict confidentiality and data protection agreements.
6. Data Security
We implement industry-grade security practices:
Encryption (in transit and at rest)
Secure API architecture
Role-based access control (RBAC)
Continuous monitoring and threat detection
Despite our efforts, no system is 100% secure. Users are encouraged to follow best security practices.
7. Data Retention
We retain data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Users may request deletion of their data at any time.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability
To exercise your rights, contact us at: privacy@viira.ai
9. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience
Analyze traffic and usage
Improve platform performance
You can manage cookie preferences through your browser settings.
10. Third-Party Services
ViiRA.ai may integrate with third-party platforms such as:
Cloud providers (e.g., AWS, GCP)
Communication tools
Enterprise software systems
We are not responsible for the privacy practices of these third parties.
11. International Data Transfers
Your data may be processed in different countries where our infrastructure or partners operate.
We ensure appropriate safeguards are in place for cross-border data transfers.
12. Children's Privacy
ViiRA.ai services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date.
14. Contact Us
For any questions or concerns regarding this Privacy Policy:
ViiRA.ai
Email: info@viira.ai